Build a Contact Center using Amazon Connect - Udemy $10 Coupon 71% Off

Build a Contact Center using Amazon Connect

This Build a Contact Center using Amazon course will teach you how to build a contact center based on Amazon's Connect Contact Center Platform as a Service (PaaS). Amazon Connect provides a very easy to use graphical interface to set up the solution in mere minutes. The course focuses on setting up a small contact center environment to meet the needs of a small business.

You will learn the following things from this course:

  • How to acquire a toll free number of a direct inward dial (DID) telephone number
  • How to set up your Interactive Voice Response (IVR) menu
  • Set up hours of operation
  • Route calls based on the option selected during IVR menu
  • Transfer calls to internal and external parties from the IVR menu
  • Set up music on hold for callers
  • and much more .....

Udemy Course :https://www.udemy.com/course/build-a-contact-center-using-amazon-connect/?couponCode=NINENINENINE